The Secret of Zara's Success: A Culture of Customer Co-creation | Martin Roll
Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
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:quality(70):focal(684x471:694x481)/cloudfront-eu-central-1.images.arcpublishing.com/businessoffashion/MDDVXDH45ZFPHKZXN5ACENEBFY.jpg "Is This the Beginning of the End for Free Returns? | BoF")
Is This the Beginning of the End for Free Returns? | BoF
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Zara makes massive online returns change - and it's going to cost customers extra | The Sun
Zara owner to close up to 1,200 fashion stores around the world | Retail industry | The Guardian
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Zara shopper jailed and handed lifetime ban for tricking retailer's returns policy - Mirror Online
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ZARA NEW TRF STRAIGHT WAXED JEANS SIZE EUR 38/ US 6/ UK 10 REF. 6045/ 250 | eBay
/cloudfront-us-east-2.images.arcpublishing.com/reuters/LBBGZSEQDZPBXIGDZO77VVYSRU.jpg "Zara starts charging for clothing returns from home in Spain | Reuters")